“My carer Steve today was absolutely lovely and was really kind”

–Mrs K., on her first experience as a Pentlow Home Care Client


Our carers are appointed following a very rigorous selection and induction programme. We ensure that each carer has satisfactory Criminal Record Bureau clearance and two positive references from previous employers. Carers are also required to attend an interview where we are able to assess their communication and people skills.

Once candidates have been successful in the selection process all our carers undergo an induction period before they are allocated their own clients. This process entails training on Moving & Handling, First Aid, Infection Control, Health & Safety Awareness and Food Awareness. In addition to the training, new carers accompany our experienced carers on their client calls to make sure that they are supported during their induction process. Once we are satisfied that a new member of staff has experienced a cross-section of work, we will start to allocate clients to them. The work of all of our carers is monitored during their employment with us.

The training does not stop there however; every carer attends training courses on an annual basis which covers all the subjects in the induction period, as well as any other identified training needs that are considered to be necessary to ensure that their skill are updated. Additionally our carers are encouraged to undertake an NVQ 2 in care.

Some of our carers and clients have been with Pentlow Community for 10 years.

Meet our carers

Call Pentlow Community Care today on 01323 431810 or email us at to see how we can help you retain independence in your own home.

Call Ashridge Court Care Centre today on 01424 863851 or email us at to see how we can help you retain independence in your own home.

Talk to Us

For Bexhill area call:
call: 01424 863851

Or email: ashridgecommunity

For Eastbourne area call:
01323 431810

Or email: Pentlowcommunity@

or complete our ONLINE FORM



I am doing so much better….What a nice team of people you have

– Mrs B., Home Care Client